Contact & Support

We read every message.

For connection help, bug reports, feature requests, privacy requests or legal questions, email us. Support is provided by email; TV Remote is a convenience remote, not an emergency or safety service.

Try this first

Most connection problems come down to one of these:

• Put your phone and TV on the same Wi-Fi network — not a guest network, and not one with device isolation or AP isolation turned on.
• Allow Local Network access for TV Remote in your phone’s Settings. Without it, no television can be found.
• Turn the TV on and keep it awake while you pair for the first time.
• Open Devices, choose your TV’s menu, then Reconnect.
• On Roku, set Settings → System → Advanced → Control by mobile apps to Permissive.
• For wake-from-standby, enable your TV’s network standby, fast start or mobile power-on setting.

What to include in a bug report

It helps enormously if you tell us the TV brand, the TV operating system, your phone model, and a short description of what happened and what you expected. Never send pairing codes, passwords or other secrets by email.

Privacy and legal

Data and deletion requests go to the same address. See the Privacy Policy and Terms of Use.